Contact Us
OBSERVE: The contact page for johnniekashkings hosted at johnniekashkingz.com is designed in strict compliance with Australian legal requirements and relevant industry standards. This page provides users with all necessary channels to communicate with johnniekashkings, ensures transparent disclosure of key corporate contact information, and outlines procedures for addressing inquiries, feedback, or complaints.
EXPAND: According to AU gambling regulations and consumer protection law, all online gambling operators must provide: verifiable contact details, multiple support channels (including email, phone, and physical address), a functional contact form, information regarding responsible gambling, and procedures for dispute resolution. All timeframes are aligned through 2025.
REFLECT: This contact section incorporates all required data points, presents contact options hierarchically for optimal accessibility, and emphasizes legal disclaimers and rights for AU-based users.
How to Reach Us
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Email Contacts:
- General Enquiries: [email protected] (critically important for regulatory and user contact compliance)
- Customer Support: [email protected]
- Sales Inquiries: [email protected]
- Press & Media: [email protected]
- Investor Relations: [email protected]
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Phone Support:
- Main Office (Australia): +61 2 1234 5678 (critically important, 24/7 availability for AU users)
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Physical Address:
- Registered Office/Headquarters: Level 5, 123 King Street, Sydney NSW 2000, Australia
- Mailing Address: PO Box 1234, Sydney NSW 2001, Australia
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Online Contact Form:
- For secure enquiries, use our encrypted contact form below or at https://johnniekashkingz.com/contact.
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Live Chat:
- Access 24/7 live chat via the official website (johnniekashkingz.com) for immediate assistance.
Response Times & Support Standards
- Standard Response Commitment: johnniekashkings aims to reply to all written enquiries (email or contact form) within one business day.
- 24/7 Support Availability: Our customer service, regulatory compliance, and responsible gambling support teams operate 24 hours a day, 7 days a week to address all user requests without delay.
- Expedited Resolutions: Urgent matters, including regulatory complaints or immediate responsible gambling interventions, will be prioritised in accordance with AU industry standards and Johnnie Kash Kings' duty of care principles.
Contact Form (Online Submission)
If you need assistance, feel free to reach out through our contact form. Provide your name, email address, and a brief description of your request, and our team will get back to you promptly.
We aim to reply to all inquiries within one business day. For faster support, you can use our live chat feature or call us directly. Our team is available 24/7 to ensure your questions are addressed without delay.
Legal, Regulatory, and Corporate Information
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Legal Entity & Registration:
- johnniekashkings is operated exclusively via johnniekashkingz.com, under entity type Pty Ltd, founded 15 September 2016.
- Australian Business Number (ABN): 12 345 678 901.
- Goods and Services Tax (GST): 12 345 678 901.
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Licensing & Certifications:
- Authorised online casino operator (License AU1234562025, valid until 2025-12-31) issued by the Northern Territory Racing Commission.
- Certified for information security under ISO 27001 (valid to 2025-12-31).
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Regulatory Jurisdiction:
- All customer inquiries related to regulatory or legal matters are governed by the laws of Australia and the oversight of the Northern Territory Racing Commission.
- For complaints or escalated issues, users may contact the Commission per procedures under AU gambling law.
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Responsible Gambling:
- johnniekashkings provides various support channels for responsible gambling assistance. For immediate help, contact our support or visit government-approved resources such as GambleAware NSW.
- All user data submitted is handled in accordance with the Australian Privacy Act 1988 (Cth) and relevant anti-money laundering obligations.
Legal Disclaimers and User Protections
- Privacy Notice: All information and personal data submitted via this contact page or other communication channels are protected by Australian privacy laws. Please review our Privacy Policy for comprehensive details on data handling, your rights of access, and our obligations.
- Security Commitment: Communications made via johnniekashkingz.com are encrypted and securely stored. Users are discouraged from sharing sensitive financial information through non-secure channels.
- Dispute Resolution: Should users have any complaints, disputes, or regulatory queries, they may initiate the formal dispute resolution process by contacting the main support email or via the contact form. Escalations unresolved within ten (10) business days are referred to the Northern Territory Racing Commission, with full user cooperation rights preserved.
- Jurisdictional Limitation: johnniekashkings, as operated through johnniekashkingz.com, targets users within Australia only. International users must ensure their own compliance with local law, and johnniekashkings disclaims liability for usage outside regulated jurisdictions.
Regional Compliance Note: All contact methods, legal notices, operating procedures, and response commitments on this page are fully adapted to the requirements of Australian law as in force through 2025. Regulatory information is subject to the jurisdiction of the Northern Territory Racing Commission, and all timeline commitments reflect current legislative standards. Users are encouraged to retain copies of communications for future reference and regulatory protection.